A blind woman has been told she could not have a guide dog because the pavements nearby were unsuitable.

Janice Parker, from near Chelmsford, Essex, was registered blind in November 2020 and referred to a guide dog charity by her GP.

The 68-year-old said, however, the charity found her illegible for a guide dog because of the damaged and blocked pavements near where she lives.

Essex County Council has apologised and said it was investigating the issue.

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