Are you really listening to your employees?

Do you always show that you are listening to your people’s problems? Listening skills are paramount among HR, especially when it comes to formal grievance and disciplinary procedures.

When employees don’t feel like they’re being listened to, they turn up the volume on their grievances. They’ll try the most obvious route and talk to their line manager or HR. But when it comes to personal situations and complex accusations, the instinctive response of managers is to avoid difficult conversations, downplay issues and escape from the threat of confrontation.

Start listening and find a solution

To the employee, it looks like reticence and disinterest and there can seem to be no other option but to make a formal complaint. Minor concerns and solvable issues can turn quickly into breakdowns in relationships and slide into employment tribunals.

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