Museum cleaners accused of being ‘rude and abusive’ were unfairly and wrongfully dismissed, tribunal rules
Two cleaners fired because of alleged rude and abusive behaviour towards museum colleagues and clients were unfairly dismissed, a tribunal has ruled.
The remote tribunal found that Direct Cleaning Services SW Ltd “did not conduct itself in a procedurally fair manner” following its dismissal of Cindy and Rebecca Hawley (C and R), due to gross misconduct.
The tribunal heard that the pair were appointed as cleaners at Direct Cleaning Services on 29 July 2016, completing two hour daily shifts at the Gloucester Docks Museum.
On July 31 2020, Mr Chaloner, commercial manager at Direct Cleaning Services, received an email from his client contact at Foundation OCS outlining performance concerns from the pair, including their failure to clean all door handles and handrails daily.
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